399tk Privacy Policy

399tk (https://399tk.app) is a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy is written to clearly explain what information 399tk collects, why we collect it, and how we keep it secure.

This policy applies to 399tk's website, mobile application, and all related services. It takes effect whenever you access our platform, create an account, or use any of our services.

• This policy is drafted in compliance with applicable laws in Bangladesh and international data protection standards.
• By continuing to use our services, you are agreeing to the terms of this policy.
• Any changes to this policy will be published on this page, along with the date of the update.
• If anything is unclear, contact us at [email protected].

399tk only collects information that is genuinely needed to deliver our services, keep accounts secure, and meet legal obligations. We never ask for unnecessary or excessive data.

399tk uses your information only for specific, legitimate purposes. We will never do anything with your data that we haven't told you about. Every use of your data is transparently outlined here.

• Account management: For managing registration, login, and profile updates.
• Payment Processing: For processing deposits and sending withdrawals.
• Customer support: To help our support team resolve your issues.
• Security Monitoring: To detect fraud, hacking, and unauthorized access.
• Legal compliance: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: Analytics to improve your experience on the platform.
• Contact: To send important updates, transaction confirmations, and promotional offers.

You can unsubscribe from promotional messages at any time. However, transactional and security-related messages cannot be turned off, as they are essential for the protection of your account.

399tk never sells your personal information. However, to deliver our services, we may share limited data with a select group of trusted partners. Only the minimum necessary information is shared, and all partners are held to the same privacy standards we follow.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to complete a transaction.
• Identity Verification Service: A registered verification agency in the KYC process confirms your identity.
• Cloud & hosting services: Trusted providers are used to store encrypted data on secure servers.
• Legal authorities: Information may be disclosed in accordance with the law in cases of court orders or government investigations.

399tk's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on our platform.

• Essential cookies: For storing login sessions, security tokens, and language preferences — the site cannot function without these.
• Performance Cookies: Used to analyze page load times and user navigation paths to improve site speed.
• Functionality Cookies: To remember your preferred games, language, and display settings.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymized data.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

You have full control over the information in your 399tk account. We believe every user has the right to make decisions about their own data. Your key rights are outlined below:

To exercise any of these rights, email us at [email protected] or reach out via live chat. We typically respond to requests within 30 business days. Where legal obligations require us to retain certain data, we will inform you of the reason.

399tk does not retain any information longer than necessary. A separate retention period is defined for each type of data we hold.

• Account information: For as long as the account is active, and 5 years after closure.
• Transaction Records: A minimum of 7 years as required by financial law.
• KYC documents: 5 years after account closure.
• Gaming history: 2 years or until the dispute is resolved, whichever is longer.
• Support Chat Logs: 3 years.
• Device & Login Log: 1 year.

Once the retention period expires, data is securely deleted or irreversibly anonymized so it can no longer be linked to any individual.

399tk is an 18+ platform. We do not collect information from anyone under 18, nor do we allow them to operate an account. Age is verified at registration, and additional documents may be requested if there is any doubt.

If we are informed that we hold data belonging to a minor, we will immediately close that account and delete all associated data.

399tk may update this Privacy Policy from time to time — for example, when new services are introduced, laws change, or technological improvements are made.

• Any changes will be published on this page with an updated date.
• For major changes, you will be notified in advance by email or SMS.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• To request a copy of a previous version, contact us at [email protected].

For any questions, complaints, or requests related to this Privacy Policy, please contact our Data Privacy Team. We take every request seriously and aim to respond as quickly as possible.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly.
• Response Time: Typically within 24–48 hours.
• Data Request Time Limit: Up to 30 business days.

If our support team is unable to resolve your concern, you may file a complaint with the relevant data protection authority in Bangladesh. That said, we hope to resolve all issues directly between us.