399tk FAQ — All your questions answered here

No. Under 399tk's policy, each person may only hold one account. Creating multiple accounts using the same mobile number, device, or bank account is strictly prohibited and may result in all associated accounts being permanently suspended.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password — the whole process takes under 3 minutes.

Mobile OTP verification is sufficient for general gaming and small withdrawals. However, larger withdrawals or VIP status upgrades may require additional identity verification. Completing verification also keeps your account more secure.

399tk supports deposits via bKash, Nagad, Rocket, and other popular mobile banking methods, as well as bank transfers. All deposit methods are instant — no waiting around.

The minimum deposit on 399tk is just BDT 50 — one of the lowest limits in Bangladesh, making it especially convenient for new players. Start small and build up your experience at your own pace.

Deposits made via mobile banking (bKash, Nagad, Rocket) are typically credited to your account within 1–5 minutes. If there's a delay for any reason, contact live chat support and the issue will be resolved quickly.

399tk does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad) may apply their own transaction charges. Please refer to your payment method's terms and conditions for details.

Most withdrawal requests are processed within 15 minutes to 2 hours. During peak times, it may take up to 24 hours. VIP members' withdrawals are processed on a priority basis.

The minimum withdrawal amount is BDT 200. The maximum daily withdrawal limit depends on your account tier. Regular members have a daily limit of BDT 50,000, while VIP members enjoy a significantly higher limit.

If your withdrawal is stuck or delayed, contact live chat support with your transaction ID. The support team will investigate and resolve the issue promptly. In most cases, funds from cancelled withdrawals are returned to your account automatically.

After registering on 399tk, you'll receive a special welcome bonus on your first deposit. Visit the promotions page for full details on the bonus amount and terms. To claim the bonus, make your first deposit within the specified time after registration.

Most bonuses come with wagering requirements, meaning the bonus amount must be wagered a set number of times before winnings can be withdrawn. Once the requirements are met, any winnings from the bonus become withdrawable. Always read the terms and conditions for each individual bonus.

Logging into 399tk every day automatically adds a daily login bonus to your account. Log in on consecutive days and the bonus amount keeps increasing. Miss a day and your streak resets, so make it a habit to log in daily.

399tk offers slots, fish games, Live Casino (blackjack, roulette, baccarat, poker), and Sports Betting. Choose from hundreds of games in total, with new titles added regularly.

Yes, all games on 399tk are fully mobile-optimized. You can enjoy every game through an Android or iOS browser, or via the 399tk app — with faster load times and lower data usage on the app.

Yes, all games on 399tk run on certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. This is regularly verified by independent third-party auditors.

399tk uses the latest 256-bit SSL encryption to keep all your data and transactions fully secure. Player funds are held in separate accounts, so your money is protected under all circumstances.

You can enable two-factor authentication (2FA) from the "Security" section in your account settings. When logging in, you'll receive an OTP on your mobile in addition to your password. With 2FA active, no one can access your account even if they know your password.

If you notice any unusual activity on your account, or spot a login or transaction you didn't make, change your password immediately and contact live chat support. The support team will investigate and take the necessary action.